Hutch | Internet & Telecommunication Service Provider

FREQUENTLY ASKED QUESTIONS

1. Who can activate Unlimited Super Anynet Calling + Nonstop Social media + 1GB/day Anytime Data plan?
Any Hutch Prepaid & Postpaid customer can activate Super Unlimited Any Net Calling + Non Stop Social Media + 1GB/day Anytime Data as an add-on plan.
2. How can I activate Super Anynet Calling + Nonstop Social media + 1GB/day Anytime Data plan?
You can activate the respective plan of your choice via reload, Hutch APP, USSD Menu - *145*2*2#
3. What are the SMS rates beyond the quota limit?
SMS will be charged as per the standard rates of your prepaid package from main account balance. Note: After the respective validity period of your plan, any network calls, Data & SMS will be charged as per the standard rates of your prepaid package.
4. How can I check my Balance ?
You can check your balance form Hutch Self-care App or Dial *344# on your mobile device
5. What are the Social media benefits of this plan?
This plan offers you Non-Stop usage on your most popular apps of YouTube, Facebook, FB Messenger & WhatsApp. Stream, stay connected, share your precious moments, video call or even chat all you want with this plan
6. Can I use the full Anytime Data benefit in one day?
You are offered Anytime Data benefit as a daily recurring benefit of 1GB/Day for the validity period of the plan.
7. What If I finish my Daily 1GB Anytime Data quota?
You will still be able to access YouTube, Facebook, FB messenger & WhatsApp. However, If you wish to access any other content you will have to activate an Anytime Data add on plan via Hutch App or by Dialing *131#.
8. Can I use this Plan on 3G & 4G?
Yes, these plans will be valid for both Hutch 4G & 3G networks without restriction.

9. Are these plans available for 078 & 072 customers?
Yes, they are available for 072 & 078 Customers.
10. Are these plans available for both Prepaid / Postpaid customers?
Yes, they are available both prepaid & postpaid users as add-on plans.
11. Is there a usage limit applicable on these plans?
Abnormally high levels of Social media usage however may be controlled for better experience of all users.
12. Can I use these content through app & browser both?
Yes, there is no restrictions on the platform used to access these content offered on this plan.
13. Can I watch HD quality videos on this plan?
This plan is designed to offer you an Non-Stop video streaming with maximum video resolution of 360p for YouTube & Facebook.
14. What usage on WhatsApp are eligible under this plan?
All the services of WhatsApp such as chat, voice call & video calls are eligible.
15. Can I use Facebook, YouTube or WhatsApp while using mobile hotspot?
Yes, You can. However if you are using the above apps on the hotspot simultaneously while using a heavy data consuming activity on another device, you may experience delays on loading & video quality degradation.

	Unit	Per Unit Rate
Local Calls – Any Network	Per second	Rs 0.03
Local SMS – Any Network	Per SMS	Rs 0.25

Rs. 899

Rs. 299

FREQUENTLY ASKED QUESTIONS

Corporate

Individual

International SMS

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Rs. 899

Rs. 299

FREQUENTLY ASKED QUESTIONS