Reload Share Service

FAQ

• 1. What is Reload share?

  
  Reload Share is a service that will allow you to transfer/receive reloads from any Hutch Prepaid number (078/072).
  

• 2. Who can use the service?

  
  Any Hutch 078 or 072 prepaid customers can use this service.
  
  

• 3. Can I transfer credit from 078 number to 072 number or vice versa?

  
  Yes you can transfer reloads between 078 & 072 numbers as well.
  
  

• 4. How can I share reload ?

  I. Dial *121#

  Step 1: Enter the number you want to share reload to

  Step 2: Select amount you wish to share.

  Step 3: Select Send

  II. Dial *345

  Step1: Enter the number you want to share credit followed by #

  Step2: Select the gift amount

  If you want to share any other amount please press 4 followed by #.

  III. Hutch self-care App.

  Step1: Go to Credit Management

  Step2: Enter the number you want to share credit

  Step3: Enter the sharing amount

  Step4: Click Send
  
  

• 5. What is the maximum amount that I can transfer?

  
  You can transfer up to Rs 99 per transaction & up to Rs 500 per day.
  
  

• 6. How much will it charged to use this service?

  
  A service fee of Rs 3+tax would normally apply. However Hutch is extending zero service fee during the Covid-19 curfews to assist subscribers to share reloads to help communities stay connected.
  
  

• 7. What are the services accessible from shared amount?

  
  You can use this credit for any of the services available with Hutch.services. The reload received can also be used to activate any packs as well.
  
  

• 8. Does transferring/ receiving a recharge pack amount activated a pack?

  
  A pack does not automatically activate when transferred an amount that normally activates a pack when recharged through voucher or reload. Recipient could activate preferred pack dialing *123#.
  
  

• 9. How long will the received reload be valid?

  
  The validity of the recharge will be the same as when recharged normally. The reload will be 6 months.