Privacy Policy

This Privacy Policy of Hutchison Telecommunications Lanka (Private) Limited (“Hutchison”) has been formulated to create awareness to our Customers/Users to understand how we collect, use and protect your personal information when you visit our web site, and use our product and services. Please read this Policy in conjunction with the terms and conditions of any particular service or services of Hutchison that you are using. If you have any objections to this Privacy Policy, you should not access or use this site.

Personal Information Collection

We may collect hold and use your personal information that you have provided to us when you apply for our products and services and subsequently use products and services, make customer enquiries, register for information or other services, request product information, or when you respond to communications from us (such as questionnaires or surveys). This information we may collect shall include but not limited to, your name postal address, billing address, date of birth, gender, occupation, mobile/land phone and fax numbers, email address, credit/debit card information and other information collected on registration or through surveys. Non-personally identifying Information We may also collect non-personally identifying information about your visit to our websites based on your browsing (click-stream) activities. This information that may include your browsing history while surfing our website, location details and additional information provided by you while using our services. This helps us to manage and develop our site better, to provide you with a more enjoyable, customized service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

How does Hutchison use your personal Information

The information that we collect is held in accordance with applicable laws and regulations in Sri Lanka. It may be used by us for a number of purposes connected with our business operations and functions, which include but not limited to:

Processing your orders or applications on products and services and managing and administering your account. (ii) Providing you with products and/or services requested and administering your account.(iii) For billing purposes (unless you pay by another agreed method), (iv) Dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes.( v) Carrying out market and product analysis and marketing of our products and services generally.(vi) Contacting you (including by post, email, fax, short text message (SMS) phone ) about our products and services and the products and services of carefully selected third parties which we think may be of interest to you (unless you ask us in writing not to). (vii) Registering your details and allocating or offering you rewards, discounts or other benefits and fulfilling any requests or requirements you may have in respect of our and our group companies’ loyalty or reward programmes and other similar schemes. (vii) Carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.(viii) Carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer.

Sharing of your information

Hutchison may disclose your personal information to following third Parties on need basis. To our Parent/ our Group Companies who may use and disclose your information for the same purposes as us, (ii) to those who provide to us products or services that support the services that we provide, such as our service providers and suppliers; (iii) to Telecommunications Regulatory Authority of Sri Lanka as per any statutory direction (iv) If the employer pays your bill pursuant to corporate packages of Hutchison. (v) If we decide to sell, buy , merge, or otherwise recognize our business this may involve in disclosing personal information to prospective or actual purchasers, sellers, partners, and their advisors. (vi) anyone who assists us in protecting the operation of the Hutchison network and systems, including the use of monitoring and detection in order to identify potential threats, such as hacking and virus dissemination and other security vulnerabilities;(vii) to persons or to institution to whom we may be required to pass your information by reason of legal, governmental or regulatory authority including law enforcement agencies and emergency services(viii) to carefully selected third parties.

Online Services

This website may have on-line stores or service providers hosted within the website, which are operated by third party merchants. If Customer wants to use or order any services or products from any of them, please note that any information Customer provides, once transferred to the relevant merchant, is beyond Hutchison control. Links to other Sites Hutchison shall not be liable for data collection practices and privacy policies of other websites that have linked to Hutchison web site and the content of any such linked websites. Hutchison do not provide any recommendation or preference to any other website linked to Hutchison website. Once you have used said links to leave out our site, Hutchison does not have any control and privacy of any information while visiting such sites and such sites are not governed by privacy policy set out herein. Your linking to such web sites is at your own volition. How long do we keep personal Data The period we keep your personal information can vary according to the purpose for which is being used unless there is a specific legal requirement to keep it for longer than necessary for the purpose for which the personal data was collected or for which it is to be further processed.


Personal information we hold shall be stored electronically with use of range of reasonable security measures to protect the personal information we hold. However, said security measures do not guarantee that the use of Hutchison website is invulnerable to all security risks, nor does Hutchison make any warranty, guarantee, or representation that use of the Hutchison website is protected from all viruses, worms, and other vulnerabilities.

Changes to Privacy

Policy We reserve our right to change this policy from time to time without giving prior notice by updating this page. Subscribers/ Users are advised to visit this Privacy Policy on periodically for latest information and change. How we use cookies A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


The information contained in this “website” is for general information purposes only and provide as is basis. While every endeavour is made to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Hutchison. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Any use or access of those third party websites or their products and services are solely at your own risk Every effort is made to keep the website up and running smoothly. However, Hutchison takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


The words Hutchsion/Hutch and various Hutchison logos are the trademarks of Hutchison and logos used are the property of Hutchison . Other names appearing on the website may be trademarks of their respective owners.


The information and materials on this website may be protected under intellectual property laws and rights (including without limitation laws protecting copyright). It is your responsibility to determine whether any infringement will occur if you download, copy, transmit, publish, store or otherwise use or deal with the information contained in this website without the prior consent of Hutchison. No person, whether an individual or a body corporate, shall create or establish a hyperlink to the this website by hypertext reference or imaging without the written permission of Hutchison.