Reiterating our commitment to you!

HUTCH redefines telecommunication experience as the “SMART” choice

Bill Payment & Info

Click here to pay your bill online

FREQUENTLY ASKED QUESTIONS

  • How do I check my balance?

    Simply dial *444# from your Mobile or if you are using a Dongel/Tab; Type DEF and SMS to 444

  • I'm having trouble reading my bill

    A detailed explanation is provided on the following link to take you through the detailed bill.

  • How do I get an extra bill copy?

    Multiple options are available for your convenience via following touch points to request an extra/duplicate bill copy.

    • All Hutch shops and Flagship stores.

    • Place your request via 1788.

    • E-mail a request to cs@hutchison.lk

    • WhatsApp, Viber, and Chat channels.

    Charges applicable
    Summary bill – Free of Charge
    Detailed bill – Rs. 300/-

    ** A copy of NIC and a request letter from the registered owner will be required if requested via a 3rd party.

  • How else could I pay?

    We believe that ‘Customer Convenience’ is top priority. Which is why you can Reload and also settle your Hutch bills at any of the channels below.

  • How do I subscribe to E-bill?

    Get your bill via e-mail Get a PDF version of your bill sent straight to your email inbox each month. You’ll get your within a few days from the bill generation, be able to easily file them online and save a few trees at the same time.

    How to request for e-bill services

    New customers: All you have to do is mention your email address on the Subscriber Enrolment Form at the point of obtaining the new Hutch post-paid connection.

    Existing customers:

    If you wish to receive your bill in your inbox, you could follow any of the following activities;

    • Send the below-mentioned SMS short code from your Hutch post-paid number and convert to e-bill services.
      Format: EBILL [Space] Your mail ID and send to 111
      (i.e EBILL mailid@example.com)

    • Visit any one of our Hutch shops situated Island-wide and submit a request. Click here to find the nearest Hutch shop to you.

    • Call our customer service hotline on 1788 and request for e-bill service.

  • What are the options for bill delivery

    Get you bill via e-mail Get a PDF version of your bill sent straight to your email inbox each month. You’ll get your email within a few days from the bill generation and it enables you to be able to easily save them online and save a few trees at the same time.

    Get your bill via the postal service The monthly bill will be posted via the local postal services to your corresponding address mentioned in the Subscriber Application Form. If you wish to change the corresponding address, Please visit any one of our Hutch shops situated island wide.