Hutch Self Care is a comprehensive self-care App available for download through the App Store, Google Play Store & Huawei App Gallery.
The app is available if you are on a HUTCH prepaid and postpaid subscription enabling you to enjoy an array of services from managing up to 10 numbers on one single app to topping up your subscription online
» Check your usage balances
- Data – Any Time data/Night Time data /Time Based Data
- Voice – On Net /Off Net /Any Net
- SMS – On Net / Off Net /Any Net
» Activate Add-ons (Data, Voice, SMS Packs) – Activate your favorite add-ons with a single click.
» Customer service agent assistance at your fingertips.
» Reload your account/ Pay your bill using your credit or debit card.
» Reload / Pay bills to other Hutch numbers. Using your credit or debit card
» Payment History - Check the reload/payment history of your number.
» Manage Connections
- Add multiple connections
- Delete connections
» My Offers – Claim Free Data, voice & SMS offers unique to your number when you visit the app on a frequent basis.
» Promotions – Be the first to know about the newest pack promotions available at Hutch.
» Create your own plan with – MY PLAN
How to Create Packs?
Select the benefit split by dragging the bars as shown on the left side screen and create combinations of data, voice and SMS packs according to your preference. The created pack will be added as an add-on on pack valid for 30 days.
» Usage History
Be in track of your Data, Voice & SMS usages.
» E Bill – Postpaid users can view and download bills upto 3 months.
» Loan Service – The feature enables you to check your credit loan eligibility and obtain a loan when you run out of credit.
» Share Credit – Share credit with your preferred numbers at any given time.
» Locate us service – Locate the closest Hutch Dealer location.
» Roaming & IDD rates – Easily check the Roaming & IDD rates with one click.
» Hutch Tunes – Activate your favorite songs as a Hutch Tunes
» Customer Support (Register Complaints/Queries)
FREQUENTLY ASKED QUESTIONS
Yes standard data charges apply.
New & existing 072 & 078 Hutch customers can use this self-care App to manage their prepaid or postpaid Hutch connection.
Yes. The app is available on App store, Play store & Huawei App Gallery
Yes. The app supports English, Sinhala and Tamil languages
You can lodge a complaint through the Support tab which can be accessed through the ‘Menu’ option on the Hutch Self-care app
Go to Menu –> Support –> Register Complaint
You can add upto a maximum of 10 connections.
No. Data charges will not be applicable for Hutch Customers.
Yes, All Existing and future Voice, SMS & Data Plans will be available on the self-care app.
Android version 5.0.and above
IOS version 9.and above
Yes. Register your email on our customer database by call our customer care hotline number 1788.