Hutch | Internet & Telecommunication Service Provider

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When you receive your 4G ready SIM, simply follow the steps below to activate your SIM for a seamless transition.

*You can always call our SIM upgrade Hotline 078 787 8787 or message us via WhatsApp us on 0788 777 111 for further assistance.

The 4G Ready SIM offers you a Bigger & Better Coverage and High Quality 4G Services.

If it is not, request for your 4G SIM using anyone of the following methods.

Order Online

Call Hotline

Email

4G SIM OUTLETS

Flagship Store - Hutchison Telecommunications Lanka (Pvt) Ltd, 234, Galle Road, Colombo 04, Sri Lanka

4G SIM OUTLETS

FAQs

What are the details required to upgrade my 3G SIM to 4G SIM?
If you visit the retailer you need to take your phone to upgrade your SIM as the PIN number will be sent to your phone. You can also order online by entering your details or call our dedicated hotline on 078 787 8787 who will verify your details to deliver your SIM to your doorstep
When will I receive the Rs. 500 bonus and how long is it valid for?
You will receive your Rs. 500 Bonus immediately with a validation period of 10 days.
If I'm getting the SIM delivered, how long will it take for the SIM to be delivered to me?
Your 4G SIM will be delivered after request in 2 working days within the Colombo city limits and 3 - 5 days outside Colombo.
If I'm using cliQ or Digimore, will it affect the service?
If you are using cliQ or Digimore, please re-register to the service after you've changed the SIM. Your plans will be unchanged.
Will the 4G SIM have Island wide coverage?
With the 078 & 072 merger, coverage has been enhanced in all districts.
Can I keep both 3G & 4G SIMs active?
When you upgrade your SIM to 4G, connection on the 3G SIM becomes inactive.
Can I upgrade a friend's or family members SIM?
The subscriber details are verified before the upgrade and therefore it's not possible.
Do you get different SIM sizes?
The 4G upgrade SIM is included with Standard, Micro and Nano SIM sizes.

Will my existing number 072 change to 078 number?
There will be no change and your number will remain the same.
What can I use the Rs.500 bonus for?
Your Bonus is available for Local Calls, SMS and Data. Packages cannot be bought with the Bonus
If I'm using 2G or 3G device what is the benefit of upgrading to 4G?
You will experience better Call and Data quality with enhanced coverage.
Will the speed get enhanced?
The quality of connectivity will be enhanced.
Can we switch back to 3G if there is an issue?
The merger of 078 & 072 is now completed and Hutch offers you with Bigger & Better network. In the event you experience issues, you can call our customer service Hotline on 1788 and an agent will assist you.
How can I get my saved contact numbers to the new 4G SIM?
We advise you to save your contacts on the phone before proceeding to upgrade your SIM.
After the 4G SIM change do I have to re-enter the Mobile number in all the apps?
You don't have to enter the number as it's only the change to the SIM and not the number.