Hutch | Internet & Telecommunication Service Provider

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When you receive your 4G ready SIM, simply follow the steps below to activate your SIM for a seamless transition.

*You can always call our Hotline 1788 or message us via WhatsApp on 0788 777 111 if you need assistance

If it is not, order your 4G SIM using any of the following methods FREE of charge.

Order Online

Call Hotline

E-mail

Hutch Head Office

Flagship Store - Hutchison Telecommunications Lanka (Pvt) Ltd, 234, Galle Road, Colombo 04, Sri Lanka

4G SIM OUTLETS

FAQs

How do I change my SIM?
All you need to do is carry your NIC, Driving License or Passport as proof of identification when visiting an outlet, and a new replacement SIM will be issued and activated within a few minutes.

You can also order the SIM online and get it delivered to you Free of charge by clicking here.
When will I receive the Rs. 500 bonus and what's the validity of the bonus?
You will receive Rs. 500 Bonus immediately after the SIM upgrade, with a validity period of 10 days.
If I order a SIM online, how long would it take to reach me?
Your new SIM will be delivered after 2 working days within Colombo, and 3-5 days outstation.
If I'm using CliQ and other Value Added Services, how would it effect the service with the SIM change?
The SIM change would not effect your existing services.
Will the 4G SIM have Island wide coverage?
With the merger of 078 & 072 networks, coverage has been enhanced in all districts to serve you better.
Can I keep both 3G & 4G SIMs active?
With the activation of the new 4G SIM, the old SIM would become inactive.
Can I replace a friend's or family members SIM?
If you are visiting a Hutch Flagship Store or a Dealer point, you would need to provide written request with proof of ID of the registered owner of the connection.

Or, with valid registered owner verifications details, proceed with the DIY activation method.
Is the 4G SIM available in all sizes?
The new 4G SIM is available in Standard, Micro & Nano sizes by default.

Will my existing prefix change from 072 to 078 with the merger?
No, your number will remain the same.
What can I use the Rs.500 bonus for?
You can utilize the bonus for Local calls, SMS & Data. However, you will not be able to purchase packs.
Is there a benefit of upgrading to a 4G SIM if I'm using a 2G or 3G device?
You will experience better Call and Data quality.
Will I get faster Internet speeds?
Moving from a 2G/3G to a state-of-the-art 4G connection, you will experience data speeds at a much higher rate.
How do I transfer my saved contact numbers from the old SIM to the new 4G SIM?
This can be done via the device contact menu prior to changing the SIM.

If you need assistance with this, you can visit any of our Hutch Dealer shops or Flagship stores.
After the 4G SIM change do I have to re-enter the Mobile number in all the apps?
You need not enter the number to any of your existing Apps as the change is done only to the SIM.