4G UPGRADE
Your Hutch "4G Ready SIM" offers you a Bigger and Better experience with High-Quality 4G services and an Islandwide coverage.
When you receive your 4G ready SIM, simply follow the steps below to activate your SIM for a seamless transition.
* You can always
call our hotline 078 787 8787
or visit your nearest retail outlet for assistance.
AFTER YOU RECEIVE YOUR SIM FOLLOW THESE STEPS
Transfer all your contacts from your old SIM to your phone
Step 1
Dial *127# from your old SIM
Step 2
Enter the 14 digit number from your new SIM.
Step 3
Remove the old SIM and insert the new 4G SIM into your phone
Hutch Head Office
Flagship Store - Hutchison Telecommunications Lanka (Pvt) Ltd, 234, Galle Road, Colombo 04, Sri Lanka
Lanka Bell Outlets
FREQUENTLY ASKED QUESTIONS
If you visit the retailer you need to take your phone to upgrade your SIM as the PIN number will be sent to your phone. You can also order online by entering your details or call our dedicated hotline on 078 787 8787 who will verify your details to deliver your SIM to your doorstep.
There will be no change and your number will remain the same.
You will receive your Rs. 500 Bonus immediately with a validation period of 10 days.
Your Bonus is available for Local Calls, SMS and Data. Packages cannot be bought with the Bonus.
Your 4G SIM will be delivered after request in 2 working days within the Colombo city limits and 3 - 5 days outside Colombo.
You will experience better call and data quality with enhanced coverage.
If you are using cliQ or Digimore, please re-register to the service after you've changed the SIM. Your plans will be unchanged.
The quality of connectivity will be enhanced.
With the 078 & 072 merger, coverage has been enhanced in all districts.
The merger of 078 & 072 is now completed and Hutch offers you with Bigger & Better network. In the event you experience issues, you can call customer service hotline on 078 787 8787 an agent will assist you.
When you upgrade your SIM to 4G, connection on the 3G SIM becomes inactive.
We advise you to save your contacts on the phone before proceeding to upgrade your SIM.
The subscriber details are verified before the upgrade and therefore it's not possible.
You don't have to enter the number as it's only the change to the SIM and not the number.
The 4G upgrade SIM is included with Standard, Micro and Nano SIM sizes.