1. What is VoLTE?
VoLTE (Voice over LTE) is an advanced service where you can experience high-quality voice calls.
2. What is the difference between normal voice calls & VoLTE calls?
VoLTE users will experience superior call quality and faster call connectivity compared to normal voice calls. Also, VoLTE allows you to use the internet uninterruptedly while on calls.
3. How can I activate & use the service?
Check the compatibility of your smartphone model with Hutch VoLTE enabled device.
Upgraded the OS of the handset with the latest software provided by your handset manufacturer.
You have to have a Hutch 4G ready SIM. (To check dial *324#.
If you don’t have a 4G ready SIM visit the link to get it delivered at your door-step: https://hutch.lk/sim-replacement/
Activate your VoLTE switch in the phone.
Android: Setting > Connections > Mobile networks > Enable Volte calls
For users with Dual-SIM handsets, Hutch SIM should be inserted in the SIM slot with data capability and
network mode as “4G/3G/2G (Auto)”.
Setting > Cellular > Cellular Data options > Voice and Data > enable Volte
4. How can I identify that I am using VoLTE service?
Android users can see the “VoLTE” icon on the top bar of the screen, which indicates that their phone is ready for VoLTE calls.
5. How much will I get charged to activate the service?
No extra fee will be charged to activate the service.